I'm seeing some hostility towards you as a hiring manager which is rough, because hiring manager is not necessarily HR. It often means the manager of the person being hired. So the person on a specific team responsible for filling positions on that team. I'm not sure if you directly hire for your team or it's an HR term in your case, but just adding this here in case it helps someone not be rude to a random person on the internet.

Also, as a person who hires people on my team (I don't use the hiring manager title, but yea) it's ridiculous how awful some resumes are. We don't use hiring software, and I personally review all the resumes, but we are a small team so I totally understand why that would be used. The overlap of people who don't like filling out the forms but who also want to be evaluated on who they are rather than what's on their resume is a circle. I don't want to dismiss anyone who doesn't have a degree, but just because a degree isn't on the resume doesn't mean they don't have one. Plenty of people leave off the years they worked at a specific job. I can assume months or years, but the form would help clarify that without wasting anyone's time. Decisions have to be made somewhere and if people want to be judged by people in their field, then their full time job will likely not be hiring, so sometimes they use these forms for standardization purposes. I don't like them either, but they are not this evil thing they are made out to be.