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The Fediverse has a Mental Health Problem
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this post was submitted on 29 Jul 2023
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Granted, I don't run instances of anything yet, but speaking as someone who has been on the Internet for a while, including in moderation capacities...
That's unfortunately not complete or a useful policy proposal, but hopefully those off-the-cuff ideas will spur something more worthwhile.
While I agree with this on principle - at this moment in time - I don't know any admin of any of the big instances which does not struggle with balancing their admin responsibilities and living.
When it is a job, people can quit. When it is a labour of love, that is a lot more difficult. As the model doesn't give nearly enough money for people to be financially compensated, the only ones who can stay are those doing it as a labour of love. These people probably need to work because they need to live. This makes self-control of the time invested a lot harder, I think. People are more likely to drive themselves to burn out with these conditions in place.
On the former, yes, I'm definitely thinking about sustainability in the long term, not the current crisis. It might be too late to fix the current situation, at least in the sense of making it so that current large-instance owners can continue to manage everything alone.
And on the latter, kind of. When it's a job, then people also rely on the income. One of the big problems with most economies in general is that, if someone feels bad about your current job - overwhelmed, depressed, or otherwise stressed - then they're not in a good position to find the next opportunity. They don't want to take more hours out of the day, and that stress shows through on job applications. And someone might want to solve that by paying them less, so that they have other jobs, but that throws it back into the "labor of love" column.
That's why I make a big deal about distributing the work across a group or community. Paid or not (but ideally paid), it's far easier to walk away if the "bus factor" is high enough that the job can afford to lose an individual or two for a few weeks and replace them if they leave permanently.