Mods, what tips or etiquette do you recommend for reporting? (lemmy.cafe)

submitted 6 months ago* (last edited 6 months ago) by spujb@lemmy.cafe to c/fediverse@lemmy.world

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With recent events hilighting the value of quality moderation, it got me to consider: How can we help you out?

What steps, considerations, encouragements or warnings would you give the userbase regarding best practices for using the report feature (or other interraction with mods)? Reporting less, reporting more, putting more detail in the form, or just leaving it blank?

I was thinking of maybe putting together a psa-style infographic (a la think before you post) if the answers you give are poignant or significantly unknown to the average user.

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[-] vk6flab@lemmy.radio 9 points 6 months ago

I've noticed a sharp increase in spam and I've been reporting each one simply as "spam".

I then block the user

Many of these posts have dozens of down votes.

Several go back months, which I discover when a new variant turns up.

I'm unsure if what I'm doing is helping or not, and as an ICT professional, I'm not sure why this obvious spam isn't caught earlier.

[-] ada@lemmy.blahaj.zone 6 points 6 months ago

It's helpful. The issue is the moderation with mass removal of content doesn't always federate in ways that are obvious. And it was worse with older versions of lemmy.

Report it, and at least your instance admins can remove it from your instance

[-] threelonmusketeers@sh.itjust.works 3 points 6 months ago

I then block the user

Is this not a slightly selfish action? It solves the problem for you, but doesn't make the community better for everyone. I feel like blocking users should be reserved for issues like harassment, not spam.

[-] walden@sub.wetshaving.social 7 points 6 months ago

Blocking spam is not selfish, no.

[-] catloaf@lemm.ee 5 points 6 months ago

I'm not sure I'd call it selfish. There are users with particularly distasteful opinions that I prefer to downvote when I see them expressed. If I blocked them, then I wouldn't be able to help shape the community in a positive manner.

[-] threelonmusketeers@sh.itjust.works 2 points 6 months ago

If I blocked them, then I wouldn’t be able to help shape the community in a positive manner.

Yeah, I feel like this is an important aspect that many users miss.

[-] Max_P@lemmy.max-p.me 4 points 6 months ago

That's fine to do once you've reported it: you've done your part, there's no value still seeing the post it's gonna get removed anyway.

[-] threelonmusketeers@sh.itjust.works 2 points 6 months ago

But what about future posts from the same account? If I've blocked the account, I can't report posts I don't see.

[-] vk6flab@lemmy.radio 3 points 6 months ago

Is this not a slightly selfish action? It solves the problem for you, but doesn't make the community better for everyone. I feel like blocking users should be reserved for issues like harassment, not spam.

This is an aspect that I had not considered. Even thinking about it now leaves me unsure of the best way forward.

Specifically, whilst it's a valid argument that blocking the user only solves this for me, and not blocking would help me see if the issue was dealt with, I feel that leaving the user free to roam across my screen is impacting me directly and if I'm not a moderator in a community, it's not my place to second guess their decision to leave such a user and post in place.

In other words, I'm stating to a moderator that I think that this post is spam and should be dealt with accordingly, but if you leave it alone, that's your choice.

I moderate several communities outside of the fediverse and spam in my communities is a one-strike ban. That's not what everyone does.

Having now thought through this again, now in more detail, I'm comfortable with blocking the user.

[-] Draconic_NEO@lemmy.world 2 points 6 months ago

I don't and will not use blocking for users basically for that reason, it doesn't actually solve anything it's just pretending things are okay for you when they aren't for everyone else. It's probably the reason why reporting doesn't happen as much as it should.

Even in harassment it is particularly useless because even though you stop seeing them and getting notifications they can continue replying in your threads, they can even use that to turn people against you. If it at least prevented posting and commenting on your profile I'd use it in those situations, but as it stands it doesn't, so it's useless to me, because if somebody is harassing me, the last thing I want to do is hide them while allowing them to keep harassing me, it gives them mote opportunities to cause trouble and removes my opportunity to report them for that trouble.