where anyone thinks it's ok or normal to recommend suicide to people

Except that's already happening even without it being normalized, there have always been assholes that are gonna tell people to kill themselves, especially if they've never seen the person they're talking to before. I don't see how this is any different.

Literally the whole thing would not have happened without the policy.

It also wouldn't have happened if a fucked up system wasn't withholding actual, reasonable alternatives that the person was clearly asking for. That's my point. Let's fix the actual problems, rather than try to silence the symptoms.