425
It looks a lot like VMware just lost a 24,000-VM customer • The Register
(www.theregister.com)
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
this post was submitted on 23 May 2024
425 points (99.1% liked)
Technology
59648 readers
1716 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
That’s the point. Broadcom focuses on only the top consumers and desire everyone else to go away. They then focus only on what those top consumers want and their support staff can be cut down considerably.
It’s an interesting tactic that they have mastered.
Eventually even those customers will look at alternatives too if there's only like 50 companies worldwide using it.
Yeah, this is one scenario where the principles in F2P games like MOBAs applies to the business world. Focusing only on the top X companies and losing that market share has a cascading effect where it's harder to find competent administrators, it's harder for those administrators to find support online (which then means they have to call for the support they pay for - which while good in the short term for VMWare, is frustrating for the customer, and means that the extra money they're charging has to partially be used to cover techs to provide said report). The little fish in a market like this help to provide what is essentially free troubleshooting online via stack overflow etc. And giving that market share to competitors gives them the cash flow and experience to build a support system online and improve their product, and then when over the big fish.
It sounds like every large sas company tbh.