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Do people actually get upset if you forget their name?
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Some people do get upset; some people don’t.
The easily upset don’t—or refuse to—understand that 1) some of us have brains that just don’t remember people’s names very well, and that 2) they should get over themselves.
I would go as far to say that most 'peoples brains' dont remember new names well, unless there is a strong emotion tied to the meeting of a new person (hate, fear, infatuation, etc) then its easy to forget what someone said by the time you have made some introductory small talk and moved on to a conversation topic or had to break off the conversation and go elsewhere.
I find i either have to have somebody else say their name a lot for it to stick or i mentally break off from the conversation when i can get away with it and in mind find a way of remembering their name with a trick like associating it with a similar sounding word, or a famous actor with the same/similar name, etc.