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Do people actually get upset if you forget their name?
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Only if i have fairly consistent interaction with them
I was a low level IT guy many years ago and had worked for the company for about 4 years. There was a sales guy also named Bob that I would help out a few times a year. It was a small company, around 50 employees, and every year at the company Christmas party sales guy Bob would come up to me and say "I don't think we've met, I'm Bob".
That pissed me off, but it is the only time I can remember where I was upset someone didn't remember my name.