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We should stop saying "The customer is always right" because it's not true (discuss.tchncs.de)
submitted 1 year ago by OpticalMoose@discuss.tchncs.de to c/showerthoughts@lemmy.world
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In the grand scheme of things, the customer may have slightly more pull than the cashier ringing up their order, but it's the CEO and the board of directors that control the narrative. That's why we're getting bigger and less fuel efficient vehicles, bigger and more fattening meal portions in restaurants, and bigger less affordable houses.

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[-] kaotic@lemmy.world 18 points 1 year ago

The full quote is "The customer is always right in matters of taste."

[-] Hypersapien@lemmy.world 3 points 1 year ago

And it was never a saying, it was a commercial tagline.

this post was submitted on 31 Jul 2023
225 points (87.4% liked)

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