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What industry secret are you aware of that most people aren't?
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What? Did I turn it off and on again? I’m a very smart technology person, of course my big brain already thought of that. I develop software for a living. It couldn’t be that simple or I wouldn’t be calling you.
. . .
Turning it off and on again worked. My shame is immense and I have wasted everybody’s time.
(And that is how I learned to embrace my own idiocy and do the recommended, simple troubleshooting tasks without questioning them.)
Dude, I just had my mechanic call and tell me my car was out of oil. I've never felt so dumb and ashamed.