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McDonalds removes AI drive-throughs after order errors
(www.bbc.com)
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this post was submitted on 18 Jun 2024
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These large companies really need to learn that AI isn't a good tool for black and white decisions.
Right now I'm working on a system with drones and image recognition for farmers to prioritise where to use pesticides, in order to decrease the use of pesticides in the EU. For these things AI systems work really well, since it's just prioritising regions.
It's a bad idea to use it to make discrete decisions.
The problem is that they are just slapping a general use AI onto this and trying to call it a day. Had they created a completely custom model using exclusively recordings of drive-thru interactions it probably would have gone just fine
Unfortunately this is possible.
I think it's for the better that companies are having these blunders though. It'll generate some amount of pushback and keep AI from taking over workplaces.
I disagree. Classification in combintion wo ith a confidence score is a viable use case for AI.
you know that the confidence value is generated by the ai itself right? So it could still spew out bullshit with high confidence. The confidence score doesn't really help much
But the same holds for regression, which you seem to favour. So why do you feel that regression is so much better than classification (which is, when combined with a confidence score, basically regression)?