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Most consumers hate the idea of AI-generated customer service
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this post was submitted on 10 Jul 2024
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iirc someone attempted that already with plane tickets.
Canada sided with the consumer, so companies are liable on what the AI will allow.
As it should be. The consumer doesn't care why the support agent offered something, if it's offered and advertised, the customer should get it. They can fix their support if it's costing them too much.