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Most consumers hate the idea of AI-generated customer service
(www.techspot.com)
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this post was submitted on 10 Jul 2024
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Yeah, there are some things that have to happen on the phone (Account recovery is one, because it's a special department and most CS has no way to do anything. They can't even really do it in the store because they don't have the access.) But their chat isn't bad when I've had to use it.