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Crooks Steal Phone, SMS Records for Nearly All AT&T Customers.
(krebsonsecurity.com)
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this post was submitted on 12 Jul 2024
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I did tech support for Sprint and the training was laughable. In the end, the goal was to get the customer to hang up, or pass the call to another equally untrained department. At the end of the day, all they cared about is whether or not you upsold the family plan and talked the customer into adding a new line, which is why I eventually was fired.