I am thrilled right now that our company only started relying on cloud resources a few years ago and still don't use services like this... I hope this is a wake-up call to them, so we never use something like this. I know the execs finally realized the cloud is not cost effective, and I hope we keep it a mixed bag instead of going in fully. I have been in IT for 18 years now, and thankfully, I have never had to deal with a disaster like this. Another close call was outsourcing our IT service desk to a company, and they wanted us to put agents on our pc's so they could do their job easier. Luckily, our network team said absolutely not. Sure enough, that same year at Christmas time, they got hit with a crypto attack, and instead of having to deal with the agents, we just shut down the tunnel, and we're fine. A lot of their clients were not so lucky. Screw the cloud and 3rd party services... it doesn't save what you think, and you get poor services in return a lot of the time.