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this post was submitted on 19 Jul 2024
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This is just blatantly incorrect - 99% of these outages are going to be fixed remotely.
Not at my company. We're all stuck in BSOD boot loops thanks to BitLocker, and our BIOS is password protected by IT. This is going to take weeks for them to manually update, on site, all the computers one by one.
Eh. This particular issue is making machines bluescreen.
Virtualized assets, If there's a will there's a way. Physical assets with REALLY nice KVMs... you can probably mount up an ISO to boot into to remove the stupid definitions causing this shit. Everything else? Yeah... you probably need to be there physically to fix it.
But I will note that many companies by policy don't allow USB insertion... virtually or not. Which will make this considerably harder across the board. I agree that I think the majority could be fixed remotely. I don't think the "other" categories are only 1%... I think there's many more systems that probably required physical intervention. And more importantly... it doesn't matter if it's 100% or 0.0001%... If that one system is the one that makes the company money... % population doesn't matter.