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this post was submitted on 20 Jul 2024
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Showerthoughts
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No. They don't. They always need Microsoft support to solve situations and upgrades. You can also ask simple questions that they cannot answer. Try Active Directory: how to run AD in a secure fashion? Or: What services do rely on DCs in our company?
My guy, I work cloud support for both Linux and Windows VMs.
I get dumbass cases from both all the time.
As a Windows engineer, the number of times I've seen other "engineers" open a case with Microsoft is insane. It seems to be a lot of their first reactions. No logs, no trying anything, just "this broke, why no work". I think it's that the Linux guys are mostly self taught, and the windows guys aren't.
I think it's more of "we pay Microsoft (or any company) for this. Make them handle it."
It's that kind of thinking that makes shit like the crowd strike problem possible.
Windows server admins: "We pay Microsoft for the service, damn right we'll use it!"
Linux server admins: "We don't pay anyone for the service, hopefully someone else had the same issue and posted about it somewhere..."
Interestingly, the latter ends up with better stability and security!