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this post was submitted on 19 Jul 2024
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I don't really know that myself. I just don't want typical books about ingratiation or manipulation, but advice on how to communicate better and more attentive, for example by paying more attention to not offering solutions directly, but listening first, not judging, also including facial expressions and gestures, respectfully but resolutely addressing other people's misbehavior, and so on.
Interesting, let me know if you find a book on that, I would be interested too. It reminds me on research I was taught about gendered differences in communication.