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this post was submitted on 05 Aug 2023
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After a delay screwed up our connection and caused us to miss part of our own wedding celebration with family 13 years ago, my wife and I have since always refered to United with the tag line, "United, Go f--- yourself".
I know a lot of airlines are just as bad, but we will forever hold United in the lowest of low esteem. They have absolutely created a company culture of the worst customer service in any situation. They don't even pretend to care.
You can swear on the Internet
I know, haha, habit from chatting with my 11 year old (half) sister. We know she knows all these words, but we're trying not to encourage it too much.
Eh, as long as you make it clear they'll get in trouble if they use them in school, it's fine. My daughter is 13. Stopping her swearing at this point is a lost cause. So I say 'fuck' in front of her. "Fuck you, asshole" is often heard in my car in this town full of terrible drivers and being able to say it when she's in the car too is quite nice.
I flew United recently. I nearly missed one connecting flight due to their incompetence, and then on the way back I actually did miss that connecting flight, again because of their management. That entire flight was a fucking nightmare. Not least because numbered United customer service people just did not give one shit.
Plus, on one of the flights the flight crew spent the entire flight bitching about and mocking customers who were on their flight. They did this in both the area at the end of the plane and in the main cabin (just presumably not within earshot of them). The level of unprofessionalism and just plain arrogance was stunning. That entire flight crew didn't give one shit. They were surly and dismissive and complacent.
Like you, I will never be flying with them again. Though it sounds like what I went through was nothing compared to what these poor bastards in the linked article endured.
Exactly, I manage customer service a good bit in my job, and I totally get that some customers are impossible to please, but you have to evaluate when it's actually your fault and in those cases do everything you can to make it better.
I'm not sure what their rules are, but if was me, I'd be making it rain food and hotel vouchers at the very least. And acting like you have an ounce of empathy if nothing else, you don't know what someone is missing because of these delays.
Lufthansa is on my list... Left me stranded in an eastern European country with no way to resolve it except telling me to go into town to the office, or call them on the phone... As if I had a sim card that worked in the country and could be on hold for an hour. Had to book a hotel on my own dime and complaints were completely ignored.