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Any one know what happened to Raccoon For Lemmy?
(github.com)
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this post was submitted on 03 Aug 2024
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I forgot which company but they had an open source product. They only accepted feedback from paying customers. They were heavily criticized for it. I thought it was a great idea...
@IllNess
Random non-paying user: "Hey guys, I found a bug in your app, maybe you want to have a look at this"
Maintainers: "Na-na-na-na-na not listening! We'll keep the bug there because you are not the boss!"
Yeah, that sounds like a very stupid strategy.
Random non-paying user: "Why aren't you working for free for me!!!!? My problems are the most important! Why aren't you working on this?!!!!"
Yeah that sounds more like it. Fixed it for you.
@IllNess but that one you can ignore whether it's paying or non-paying, so you are talking about a completely different case
Reading, processing, deciding and ignoring all takes time and effort.
Better just filter them out in the beginning.
@IllNess true, no need to fix bugs if you don't know about them.. how smart. So much time saved.
If the bugs annoys only non paying users, then they got what they paid for.
If the bug is so wide spread it affects paying users, it will be fixed.
Works perfectly. Smart. So much time saved.
@IllNess Tell that to CrowdStrike customers, lol.