this post was submitted on 20 Aug 2024
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Mildly Infuriating
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They're made very aware of things on social media, they internally have tools that scrape social media to surface hot issues. They should be leveraging them. They likewise have instrumentation to see how users use every element of the operating system. If they see that widget being installed->deleted, they should have the metrics to drive "something is fundamentally wrong with this thingy."
The poor cartoon duplo UX is a fundamental design problem. You're just buying into the whole corpo "hey we do a beta so you get a voice (but actually we're just lazy and laid off a bunch of QA to crowd-source their job for the lulz)" experience. It should not be the job of the end user to (unpaid) tell the corporation how to do their job.
Posts like OPs are just surfacing an, "I'm annoyed at this dumb thing" user experience. Venting to others is cathartic, corpo should be smart enough to gather this intel. Filing a bug report that could lead to 60 follow-up questions from the corp that they expect you to keep submitting more information and will likely not lead to any meaningful change is just pointless (because it's unpaid) work that their engineers should be doing.
Although if a person likes to donate their time to the company they already spend thousands of dollars at to improve the product that shouldn't have been shipped broken, that person should go ahead and do it.