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submitted 2 months ago* (last edited 2 months ago) by UltraGiGaGigantic@lemmy.ml to c/shitposting@lemmy.ml
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[-] WaxedWookie@lemmy.world 9 points 2 months ago

I used to work adjacent to this space, and yeah - it's certainly a thing, but from my understanding, it's not particularly widely used, and where it is, it's FAR more commonly used for assessing rep performance and the like rather than call queue triage.

this post was submitted on 24 Sep 2024
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