That's because the arbitrators are hired by the company. Unless it's an egregious situation, who's going to side against the people signing their paycheck?

I just saw the Uber case and realized that this in definitely way differently in the US. I was not aware that completely getting around the law was such a common practice. I thought that Disney thing was a rarity

How often are you reading about someone suing and then that lawsuit (which is already in court) being dropped because they got a better offer for an arbitration/settlement out of court? For me that's a very common thing to read for bigger cases.

But I agree that forced arbitration with not even a chance to take it to court if you don't like the offer is horrible for the consumer