Recently had to cancel Xfinity. Had to wait for a text chat so I could schedule a cancellation appointment. They didn’t call at the requested time. I called instead to make an appointment for them to call me back.

30 minutes of waiting and questions about what it would take to retain me as a customer or who could take over my account. I told them up front that Xfinity isn’t available at my new address but they had to ask all the questions anyway.

All of this nonsense meant I was 6 days into the billing cycle, so they had already charged me for a full month and held onto the remainder until the next month.

Ugh.

I fully expect that, just like the rest of the account management parts of Xfinity’s site, the page that serves the “cancel” button will be horribly slow to load, frequently broken, and borderline unusable, while the upselling pages remain lightning fast and reliable.