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submitted 2 days ago* (last edited 2 days ago) by ForgottenFlux@lemmy.world to c/technology@lemmy.world

Cable companies, advertising firms, and newspapers are asking courts to block a federal "click-to-cancel" rule that would force businesses to make it easier for consumers to cancel services. Lawsuits were filed yesterday, about a week after the Federal Trade Commission approved a rule that "requires sellers to provide consumers with simple cancellation mechanisms to immediately halt all recurring charges."

The 5th Circuit is generally regarded as the nation's most conservative, but the 6th Circuit also has a majority of judges appointed by Republican presidents. When identical lawsuits are filed in multiple circuits, the Judicial Panel on Multidistrict Litigation randomly selects a court to handle the case.

The NCTA cable lobby group, which represents companies like Comcast and Charter, have complained about the rule's impact on their ability to talk customers out of canceling. NCTA CEO Michael Powell claimed during a January 2024 hearing that "a consumer may easily misunderstand the consequences of canceling and it may be imperative that they learn about better options" and that the rule's disclosure and consent requirements raise "First Amendment issues."

"Too often, businesses make people jump through endless hoops just to cancel a subscription," FTC Chair Lina Khan said. "The FTC's rule will end these tricks and traps, saving Americans time and money. Nobody should be stuck paying for a service they no longer want."

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[-] apocalypticat@lemmy.world 21 points 2 days ago

You can still threaten to cancel. It will be even more effective when the power of cancelling is in your hands instead of theirs, and as easy as one click. Not sure if you were being sarcastic.

[-] Archer@lemmy.world 1 points 1 day ago

Careful with this though. They keep cancellation threats in a database so they can check if you’re serious

[-] apocalypticat@lemmy.world 15 points 1 day ago

No, they need to be careful. I keep a personal database of companies that raise prices and have poor customer service.

[-] granolabar@kbin.melroy.org 5 points 1 day ago

You dropped this 👑, king

[-] granolabar@kbin.melroy.org 2 points 1 day ago

Is this like the super permanent record that your employer keeps?

this post was submitted on 24 Oct 2024
505 points (99.6% liked)

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