Hey Beeple and visitors to Beehaw: I think we need to have a discussion about !technology@beehaw.org, community culture, and moderation. First, some of the reasons that I think we need to have this conversation.
- Technology got big fast and has stayed Beehaw's most active community.
- Technology gets more reports (about double in the last month by a rough hand count) than the next highest community that I moderate (Politics, and this is during election season in a month that involved a disastrous debate, an assassination attempt on a candidate, and a major party's presumptive nominee dropping out of the race)
- For a long time, I and other mods have felt that Technology at times isn’t living up to the Beehaw ethos. More often than I like I see comments in this community where users are being abusive or insulting toward one another, often without any provocation other than the perception that the other user’s opinion is wrong.
Because of these reasons, we have decided that we may need to be a little more hands-on with our moderation of Technology. Here’s what that might mean:
- Mods will be more actively removing comments that are unkind or abusive, that involve personal attacks, or that just have really bad vibes.
a. We will always try to be fair, but you may not always agree with our moderation decisions. Please try to respect those decisions anyway. We will generally try to moderate in a way that is a) proportional, and b) gradual.
b. We are more likely to respond to particularly bad behavior from off-instance users with pre-emptive bans. This is not because off-instance users are worse, or less valuable, but simply that we aren't able to vet users from other instances and don't interact with them with the same frequency, and other instances may have less strict sign-up policies than Beehaw, making it more difficult to play whack-a-mole. - We will need you to report early and often. The drawbacks of getting reports for something that doesn't require our intervention are outweighed by the benefits of us being able to get to a situation before it spirals out of control. By all means, if you’re not sure if something has risen to the level of violating our rule, say so in the report reason, but I'd personally rather get reports early than late, when a thread has spiraled into an all out flamewar.
a. That said, please don't report people for being wrong, unless they are doing so in a way that is actually dangerous to others. It would be better for you to kindly disagree with them in a nice comment.
b. Please, feel free to try and de-escalate arguments and remind one another of the humanity of the people behind the usernames. Remember to Be(e) Nice even when disagreeing with one another. Yes, even Windows users. - We will try to be more proactive in stepping in when arguments are happening and trying to remind folks to Be(e) Nice.
a. This isn't always possible. Mods are all volunteers with jobs and lives, and things often get out of hand before we are aware of the problem due to the size of the community and mod team.
b. This isn't always helpful, but we try to make these kinds of gentle reminders our first resort when we get to things early enough. It’s also usually useful in gauging whether someone is a good fit for Beehaw. If someone responds with abuse to a gentle nudge about their behavior, it’s generally a good indication that they either aren’t aware of or don’t care about the type of community we are trying to maintain.
I know our philosophy posts can be long and sometimes a little meandering (personally that's why I love them) but do take the time to read them if you haven't. If you can't/won't or just need a reminder, though, I'll try to distill the parts that I think are most salient to this particular post:
- Be(e) nice. By nice, we don't mean merely being polite, or in the surface-level "oh bless your heart" kind of way; we mean be kind.
- Remember the human. The users that you interact with on Beehaw (and most likely other parts of the internet) are people, and people should be treated kindly and in good-faith whenever possible.
- Assume good faith. Whenever possible, and until demonstrated otherwise, assume that users don't have a secret, evil agenda. If you think they might be saying or implying something you think is bad, ask them to clarify (kindly) and give them a chance to explain. Most likely, they've communicated themselves poorly, or you've misunderstood. After all of that, it's possible that you may disagree with them still, but we can disagree about Technology and still give one another the respect due to other humans.
If I recall correctly, the main reason we defederated from those instances at the time was the sheer volume of spam we were getting from users of those instances. While we do sometimes have a need to moderate users from larger instances like Lemm.ee, it's not currently at a volume that we can't handle, from what I've seen.
As always, as a moderator of several Beehaw communities, I would encourage you to report any comment or post you see that isn't up to the standards of Beehaw.org. Don't assume someone else is going to do it, and don't assume that moderators are always watching every interactions closely - we're all doing this in our free time and have other responsibilities. We may not take action on every report - sometimes things are borderline or the community has already pushed back and we feel like things are in hand - but I guarantee someone is looking at and considering every one.