Jira plugin FTW.
Right click their message - create a ticket from this message.
And then assign it back to them requesting they specify all the details so it can be groomed in the next scrum (hahah)
And then you close the ticket and mark it as wont do because they dont know what they want and the details dont help
for OSS projects, it's "ping the dev on Discord"
I recently came across an early access game with no bug tracker where the expected way to report bugs was to leave a message in a discord channel. 🤦♂️
Whats a better way? Maybe some in game messaging system?
Literally any actual bug tracker.
And usually it's your boss doing that so it's not like you can just ignore it till they file a ticket.
As a boss, if it's not important enough for me to take the time to make a ticket, I'm not gonna get that mad at the pushback. But then, I'm in a small company so if it is important my response might be "I have another 7 hours of meetings ahead of me, could you pivot to getting replication and add a ticket, and then assign it to yourself?"
I thought this was supposed to be funny, not a headache-inducing reminder of real life.
For me instead of slack it’s the emails.
Honestly that just shows bug report templates/rules are too hard for most users.
Folks want to offboard their issue somewhere with minimal effort. It's much easier to do that in free text in an app you're already in than to submit a form where you have to categorize your issue on a website you'd have to pull it.
You're right to say it's friction making people step outside the preferred path.
People are lazy.
Don't forget bug reports that come in via email and Teams calls!
How about no
Steps to reproduce: Click the thing
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