461
Create A Bug Ticket (lemmy.world)
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[-] Shadow@lemmy.ca 10 points 2 years ago

Jira plugin FTW.

Right click their message - create a ticket from this message.

[-] sedawk@sh.itjust.works 13 points 2 years ago

And then assign it back to them requesting they specify all the details so it can be groomed in the next scrum (hahah)

[-] Restaldt@lemmy.world 3 points 2 years ago

And then you close the ticket and mark it as wont do because they dont know what they want and the details dont help

[-] salarua@sopuli.xyz 8 points 2 years ago

for OSS projects, it's "ping the dev on Discord"

[-] baggins@lemmy.ca 2 points 2 years ago

I recently came across an early access game with no bug tracker where the expected way to report bugs was to leave a message in a discord channel. 🤦‍♂️

[-] away2thestars@programming.dev 1 points 2 years ago

Whats a better way? Maybe some in game messaging system?

[-] baggins@lemmy.ca 1 points 2 years ago

Literally any actual bug tracker.

[-] HiddenLayer5@lemmy.ml 4 points 2 years ago* (last edited 2 years ago)

And usually it's your boss doing that so it's not like you can just ignore it till they file a ticket.

[-] abraxas@lemmy.ml 3 points 2 years ago

As a boss, if it's not important enough for me to take the time to make a ticket, I'm not gonna get that mad at the pushback. But then, I'm in a small company so if it is important my response might be "I have another 7 hours of meetings ahead of me, could you pivot to getting replication and add a ticket, and then assign it to yourself?"

[-] Uniquitous@lemmy.one 4 points 2 years ago

I thought this was supposed to be funny, not a headache-inducing reminder of real life.

[-] EeeDawg101@lemmy.ml 3 points 2 years ago

For me instead of slack it’s the emails.

[-] Koffiato@lemmy.ml 3 points 2 years ago

Honestly that just shows bug report templates/rules are too hard for most users.

[-] beepaboopa@lemmy.fmhy.ml 1 points 2 years ago

Folks want to offboard their issue somewhere with minimal effort. It's much easier to do that in free text in an app you're already in than to submit a form where you have to categorize your issue on a website you'd have to pull it.

You're right to say it's friction making people step outside the preferred path.

People are lazy.

[-] const_void@lemmy.ml 2 points 2 years ago

Don't forget bug reports that come in via email and Teams calls!

[-] possiblylinux127@lemmy.zip 2 points 2 years ago

How about no

Steps to reproduce: Click the thing

this post was submitted on 27 Jun 2023
461 points (99.4% liked)

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