Create A Bug Ticket : programmerhumor

[+] yote_zip@pawb.social 27 points 2 years ago* (last edited 3 weeks ago)

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[-] toofarapart@lemmy.world 19 points 2 years ago

That seems perfectly reasonable.

What comes to mind when I see this meme is more along the lines of CS DMing devs directly with customer issues and expecting us to magically come up with a solution to something with minimal information given.

[-] dandroid@dandroid.app 7 points 2 years ago* (last edited 2 years ago)

I love those because they close so quickly. Everyone gets X bugs per sprint, and I closed one in 30 minutes. One less thing to do this sprint.

[-] sedawk@sh.itjust.works 5 points 2 years ago

Or it's because every time they make a ticket it's so messy it can't be understood.

Of course the grizzly way to respond back is to reassign it back to the QA and demand clarity and reproduction of the issue.

[-] abraxas@lemmy.ml 2 points 2 years ago

That ain't very grizzly. We have a "need more info" column in our support trello and nobody has a problem with it.

[-] petriborg@lemmy.ml 1 points 2 years ago

You'd be surprised at how many folks take it personally...

[-] Shadow@lemmy.ca 10 points 2 years ago

Jira plugin FTW.

Right click their message - create a ticket from this message.

[-] sedawk@sh.itjust.works 13 points 2 years ago

And then assign it back to them requesting they specify all the details so it can be groomed in the next scrum (hahah)

[-] Restaldt@lemmy.world 3 points 2 years ago

And then you close the ticket and mark it as wont do because they dont know what they want and the details dont help

[-] salarua@sopuli.xyz 8 points 2 years ago

for OSS projects, it's "ping the dev on Discord"

[-] baggins@lemmy.ca 2 points 2 years ago

I recently came across an early access game with no bug tracker where the expected way to report bugs was to leave a message in a discord channel. 🤦‍♂️

[-] away2thestars@programming.dev 1 points 2 years ago

Whats a better way? Maybe some in game messaging system?

[-] baggins@lemmy.ca 1 points 2 years ago

Literally any actual bug tracker.

[+] overpear@lemmy.ml 5 points 2 years ago* (last edited 2 years ago)

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[-] HiddenLayer5@lemmy.ml 4 points 2 years ago* (last edited 2 years ago)

And usually it's your boss doing that so it's not like you can just ignore it till they file a ticket.

[-] abraxas@lemmy.ml 3 points 2 years ago

As a boss, if it's not important enough for me to take the time to make a ticket, I'm not gonna get that mad at the pushback. But then, I'm in a small company so if it is important my response might be "I have another 7 hours of meetings ahead of me, could you pivot to getting replication and add a ticket, and then assign it to yourself?"

[-] Uniquitous@lemmy.one 4 points 2 years ago

I thought this was supposed to be funny, not a headache-inducing reminder of real life.

[-] EeeDawg101@lemmy.ml 3 points 2 years ago

For me instead of slack it’s the emails.

[-] Koffiato@lemmy.ml 3 points 2 years ago

Honestly that just shows bug report templates/rules are too hard for most users.

[-] beepaboopa@lemmy.fmhy.ml 1 points 2 years ago

Folks want to offboard their issue somewhere with minimal effort. It's much easier to do that in free text in an app you're already in than to submit a form where you have to categorize your issue on a website you'd have to pull it.

You're right to say it's friction making people step outside the preferred path.

People are lazy.

[-] const_void@lemmy.ml 2 points 2 years ago

Don't forget bug reports that come in via email and Teams calls!

[-] possiblylinux127@lemmy.zip 2 points 2 years ago

How about no

[-] Difficult_Bit_1339@sh.itjust.works 1 points 2 years ago

Steps to reproduce: Click the thing

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