230

DOT Announces Rule Requiring Automatic Refunds of Airline Tickets and Service Fees for flights that are canceled or delayed more than 3 hours domestically and 6 hours internationally

https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-requiring-automatic-refunds-airline

@news

top 17 comments
sorted by: hot top controversial new old
[-] cm0002@lemmy.world 45 points 2 years ago

Uh oh, airlines not gonna be happy about this, why won't anyone think of the shareholders!!!

[-] assassinatedbyCIA@lemmy.world 16 points 2 years ago

Don’t worry, they’ll just simultaneously increase the cost of the tickets to cover the cost and then some. The shareholders will always eat.

[-] WhatsThePoint@lemmy.world 5 points 2 years ago

*shareholders will always BINGE eat.

[-] Rentlar@lemmy.ca 31 points 2 years ago* (last edited 2 years ago)

Heck yeah! That's an excellent change.

Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered.

This is good also, that way passengers that just want to complete their journey can accept the delay or flight change.

It's further good that it's automatic, but you already know that airlines are going to push hard on passengers with notifications that say "accept [our preferred alternative] NOW while it's still available" without mentioning that the refund is automatic, if they can get away with it.

[-] jkrtn@lemmy.ml 8 points 2 years ago

Wait that wasn't already the case? Unbelievable that it was ever possible for a company to wildly change what was agreed to and not be required to refund. This country is a shithole.

[-] WhatAmLemmy@lemmy.world 5 points 2 years ago* (last edited 2 years ago)

America is what you get when you let corporations decide the rules of the game.

Rule 1: Fuck you. Pay me!
Rule 2: You will own nothing and you will like it.
Rule 3: Pray I don't alter the deal any further.

[-] Kostyeah@lemmy.ca 14 points 2 years ago

We have something similar in Canada. One of the budget airlines screwed us out of it by not declaring the delays past 2 hours 55 minutes. The flight ended up being delayed by 4 hours, but when I went for my refund they pulled out the declared delay.

[-] imPastaSyndrome@lemm.ee 3 points 2 years ago
[-] Kostyeah@lemmy.ca 11 points 2 years ago

So the flight was scheduled for 12:00. They kept announcing that it was delayed to 1:00, 2:00, and then at 2:55 they stopped announcing new delays. The flight ended up boarding at 3:30, but because they didn't announce the delay every customer service rep said that I wasn't entitled to compensation.

[-] spiritedpause@sh.itjust.works 4 points 2 years ago

Why does it matter whether they announced it or not, if the flight took off more than 3 and a half hours after its scheduled departure, is that not more than a 3 hour delay by definition?

[-] korny@lemmy.world 7 points 2 years ago

I bet the agent had a, "What are you going to do about it?" attitude.

[-] Kostyeah@lemmy.ca 2 points 2 years ago

It is, but after spending like 5 hours arguing with different customer service reps about it I decided that it wasn't worth my time. The company went out of business later anyways.

[-] jkrtn@lemmy.ml 2 points 2 years ago

You guys got a small claims court up there? It takes a ton of your own time but I would do it out of spite.

[-] Kostyeah@lemmy.ca 1 points 2 years ago

It was a cheap domestic flight for only $100, I didn't see it as worth it

[-] FenrirIII@lemmy.world 5 points 2 years ago

I wonder how this works for people who paid with points from their credit card

[-] ZMonster@lemmy.world 3 points 2 years ago

Cash or original form of payment: Airlines and ticket agents must provide refunds in cash or whatever original payment method the individual used to make the purchase, such as credit card or airline miles. Airlines may not substitute vouchers, travel credits, or other forms of compensation unless the passenger affirmatively chooses to accept alternative compensation.

[-] Ultragigagigantic@lemmy.world 2 points 2 years ago

I just stay in the basement... problem solved!

this post was submitted on 25 Apr 2024
230 points (98.3% liked)

News

35800 readers
611 users here now

Welcome to the News community!

Rules:

1. Be civil


Attack the argument, not the person. No racism/sexism/bigotry. Good faith argumentation only. This includes accusing another user of being a bot or paid actor. Trolling is uncivil and is grounds for removal and/or a community ban. Do not respond to rule-breaking content; report it and move on.


2. All posts should contain a source (url) that is as reliable and unbiased as possible and must only contain one link.


Obvious biased sources will be removed at the mods’ discretion. Supporting links can be added in comments or posted separately but not to the post body. Sources may be checked for reliability using Wikipedia, MBFC, AdFontes, GroundNews, etc.


3. No bots, spam or self-promotion.


Only approved bots, which follow the guidelines for bots set by the instance, are allowed.


4. Post titles should be the same as the article used as source. Clickbait titles may be removed.


Posts which titles don’t match the source may be removed. If the site changed their headline, we may ask you to update the post title. Clickbait titles use hyperbolic language and do not accurately describe the article content. When necessary, post titles may be edited, clearly marked with [brackets], but may never be used to editorialize or comment on the content.


5. Only recent news is allowed.


Posts must be news from the most recent 30 days.


6. All posts must be news articles.


No opinion pieces, Listicles, editorials, videos, blogs, press releases, or celebrity gossip will be allowed. All posts will be judged on a case-by-case basis. Mods may use discretion to pre-approve videos or press releases from highly credible sources that provide unique, newsworthy content not available or possible in another format.


7. No duplicate posts.


If an article has already been posted, it will be removed. Different articles reporting on the same subject are permitted. If the post that matches your post is very old, we refer you to rule 5.


8. Misinformation is prohibited.


Misinformation / propaganda is strictly prohibited. Any comment or post containing or linking to misinformation will be removed. If you feel that your post has been removed in error, credible sources must be provided.


9. No link shorteners or news aggregators.


All posts must link to original article sources. You may include archival links in the post description. News aggregators such as Yahoo, Google, Hacker News, etc. should be avoided in favor of the original source link. Newswire services such as AP, Reuters, or AFP, are frequently republished and may be shared from other credible sources.


10. Don't copy entire article in your post body


For copyright reasons, you are not allowed to copy an entire article into your post body. This is an instance wide rule, that is strictly enforced in this community.

founded 2 years ago
MODERATORS