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  • iFixit and Samsung are ending their partnership on a direct-to-consumer phone repair program.
  • iFixit CEO Kyle Wiens says "Samsung does not seem interested in enabling repair at scale" and that the deal is not working due to high parts prices and difficulty of repairs.
  • Samsung only ships batteries pre-glued to the phone screen, forcing customers to pay over $160 even for just a battery replacement, unlike with other vendors.
  • The contract also limited iFixit to selling no more than 7 parts per customer in a 3-month period, hampering their ability to support local repair shops.
  • Additionally, Samsung required iFixit to share customer email addresses and purchase history, which iFixit does not do with other partners.
  • iFixit says it will continue to stock aftermarket Samsung parts and publish repair guides, but will no longer work directly with Samsung on official repair manuals.

iFixit says:

We clearly didn’t learn our lesson the first time, and let them convince us they were serious about embracing repair.

We tried to make this work. Gosh, we tried. But with such divergent priorities, we’re no longer able to proceed.

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[-] kamen@lemmy.world 35 points 6 months ago

I have to admit, Samsung have some great things in terms of hardware, but this is not one of them - and their anti-consumer practices will continue to keep me away from the brand.

[-] refalo@programming.dev 15 points 6 months ago

that's fine but the number of people on the globe who refuse to buy from them is literally a rounding error

[-] Sylvartas@lemmy.world 7 points 6 months ago

Yeah they have some cool gadgets and designs, but this kind of shit + the software side has always kept me away from the brand

[-] echodot@feddit.uk 2 points 6 months ago

There isn't really a lot of options for a premium products.

Phones for example, sure they're all repairable phones but they're cheap low-end models, there's nothing in the high-end market.

You've basically got Samsung and Google and then if you're prepared to go with iOS Apple, but none of them are any better than Samsung.

[-] kamen@lemmy.world 3 points 6 months ago

At least from software point of view Google doesn't make a fuss with the warranty if you unlock the bootloader of the phone, which can't be said about Samsung (and good luck with Apple about that). It might not matter to the majority of users, but it matters to me.

[-] InnerScientist@lemmy.world 2 points 6 months ago

In the EU at least Samsung can't make a fuss either.

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[-] JasonDJ@lemmy.zip 3 points 6 months ago

There are flagship quality phones that aren't totally impossible to repair, and at reasonable prices.

Sent from my OnePlus 12

[-] Smokeless7048@lemmy.world 1 points 6 months ago

while i have some significant beef with samsung's repair-ability, i was able to get my phone repaired. Had a problem with the antenna, and for $200 CAD had a new modem and a new antenna installed at a private shop.

At least samsung doesnt 'key' their parts!

[-] Persen@lemmy.world 1 points 6 months ago

Xiaomi phones are repairable in my experience, but they aren't reliable enough to be used long term (except older models).

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[-] psmgx@lemmy.world 21 points 6 months ago

Evil megacorp declines to be less evil, news at 11

[-] neo@lemy.lol 7 points 6 months ago

True. Still I think it is not possible to have too much public attention, when it comes to evil corporate stuff. Keep a light on these mf.

[-] joojmachine@lemmy.ml 1 points 6 months ago

mfw the zaibatsu does zaibatsu things

[-] psmgx@lemmy.world 5 points 6 months ago

Chaebol. Zaibatsus are in Glorious Nippon, Chaebols are Korean. But same concept, and just as terrible.

[-] joojmachine@lemmy.ml 2 points 6 months ago

Yeah, forgot the Korean term for it, but it's basically potato potato

[-] Andromxda@lemmy.dbzer0.com 13 points 6 months ago

I always hated Samsung for their shitty business practices, and the way they dealt with their customers in terms of device repairability

[-] MeekerThanBeaker@lemmy.world 8 points 6 months ago

Did they really say, "We tried to make this work. Gosh, we tried."?

Well, golly.

[-] corsicanguppy@lemmy.ca 3 points 6 months ago

Yeah. It would've been fleek and groovy if they said mid or litchally. So fetch.

[-] jaybone@lemmy.world 6 points 6 months ago

“We tried to make this work. No cap fam fr fr ong.”

[-] Cocodapuf@lemmy.world 2 points 6 months ago* (last edited 6 months ago)

Ugh... stop trying to make "fetch" work!

[-] Plopp@lemmy.world 2 points 6 months ago

Is this a meme? Every time I've seen someone use fetch there's always someone telling them to stop trying to make it a thing. I love it either way and I will henceforth do my part.

[-] gwen@lemmy.dbzer0.com 4 points 6 months ago

it's a reference from the original mean girls movie, one of the characters says 'that's so fetch!' a lot and regina keeps telling her to stop trying to 'make fetch a thing' hope this helps :)

[-] jaybone@lemmy.world 2 points 6 months ago

Oh God. You are so big. So absolutely huge. Gosh we’re all really impressed down here, I can tell you.

[-] orphiebaby@lemmy.cafe 5 points 6 months ago* (last edited 6 months ago)

Samsung has always been garbage, and they've tricked you into thinking they're premium just like Apple does. My $2000 Samsung TV from 2016 suddenly had serious light bleed at the 2-year mark. Turns out on the forums, lots of people complained about that model having light bleed at the two-year mark. The support forums morons refused to do refunds. My Samsung remote stopped working properly until I reinsert the batteries. Samsung folding phones break from folding, Samsung batteries explode, Samsung products are cheap garbage made to break that try to sell you on a single "cutting edge" feature. Samsung is planned obsolescence. Don't buy Samsung.

[-] MonkderDritte@feddit.de 1 points 6 months ago

If you're technically inclined, you buy a Samsung phone only once.

But in my defense, the Galaxy S3 is legendary up to this day. They didn't got better since then.

[-] ikidd@lemmy.world 2 points 6 months ago
[-] localhost443@discuss.tchncs.de 2 points 6 months ago

If you kept it long enough... The last update made it unusably slow, was the only phone I ever destroyed and sent for recycling as there was no way I could sell that thing to someone.

Also last Samsung phone I ever bought for that reason. Actually could be the last Samsung anything I nought come to think of it

[-] beastlykings@sh.itjust.works 1 points 6 months ago

I had the original Galaxy Note and loved it. Then I went to oneplus one and loved it. Then I went Nexus 6 and liked it enough. Then I got the first Pixel.

I've been pixels ever since. But there was a deal on the Galaxy flip5, $0 up front, $300 over 2 years. I couldn't pass it up, for the novelty if nothing else.

There's a lot I like about this phone, but a lot more that I don't. I'm looking forward to going back to Pixel when I can.

This phone is missing so many standard features, and so many others are locked behind Samsungs walled garden that I refuse to sign up for. It's just a mess. I'm frequently frustrated.

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[-] return2ozma@lemmy.world 1 points 6 months ago

Samsung phones have some of the best features like the S Pen and Dex which turns your phone into a computer if you connect it to a TV/monitor. Samsung's marketing is bad and doesn't really tell you all the features it has.

https://youtu.be/Fg2A8o-IGhQ

[-] PipedLinkBot@feddit.rocks 1 points 6 months ago

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[-] Cocodapuf@lemmy.world 1 points 6 months ago

This is exactly it. I owned an S3 and used it for many years, it was reliable. Assuming it would be of similar quality, I eventually upgraded to an (at that point) already outdated S5. It did not last as long. I've been using a Google pixel ever since.

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[-] autotldr@lemmings.world 1 points 6 months ago

This is the best summary I could come up with:


Two years after they teamed up on one of the first direct-to-consumer phone repair programs, iFixit CEO and co-founder Kyle Wiens tells The Verge the two companies have failed to renegotiate a contract — and says Samsung is to blame.

“Samsung does not seem interested in enabling repair at scale,” Wiens tells me, even though similar deals are going well with Google, Motorola, and HMD.

Instead of being Samsung's partner on genuine parts and approved repair manuals, iFixit will simply go it alone, the same way it's always done with Apple's iPhones.

(While Samsung did add the S23, Z Flip 5, and Z Fold 5 to its self-repair program in December, that was with a different provider, Encompass; iFixit says it was left out.)

Some of those guides also mention a Samsung Self Repair Assistant app, which is weirdly not available in either Google Play or the Galaxy Store and has to be sideloaded in the US.

We can’t comment further on partnership details at this time,” reads part of a statement from Samsung head of mobile customer care Mario Renato De Castro to The Verge.


The original article contains 748 words, the summary contains 186 words. Saved 75%. I'm a bot and I'm open source!

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this post was submitted on 25 May 2024
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