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Proton.me uses dishonest marketing tactics (monero.town)

submitted 1 year ago by gonzoknowsdotcom1@monero.town to c/opensource@lemmy.ml

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cross-posted from: https://monero.town/post/454010

Originally when I signed up for proton unlimited they advertised it as being a student discounted plan not a coupon… Now I go to renew my membership, and it's suddenly a coupon and not a plan anymore…. My account shows it as being a plan not a discount or coupon. It shows it as being a discounted plan. This is what is pushing me away from their service. Now going back to a free plan and using Mullvad VPN once again.

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[-] Imprint9816@lemmy.dbzer0.com 24 points 1 year ago* (last edited 1 year ago)

seems more like you did not understand the terms, then some sort of bad intentioned marketing plan.

[-] ikiru@lemmy.ml 23 points 1 year ago

I don't know if I would consider this "dishonest", it seems like maybe there was some misunderstanding or miscommunication happening.

Either way, if you think it's too expensive you could just use the free account. I pay for an account but I also have a couple of free, extra accounts and they work perfectly fine.

[-] XYZinferno@lemmy.basedcount.com 20 points 1 year ago

Correct me if I'm wrong, but from what I'm reading online, Proton doesn't "market" or "advertise" discounted plans beyond what you'll save by purchasing a longer plan for their VPN. They do have a page on coupons here: https://proton.me/support/coupons

And based on what it says, as well as other tweets and reddit comments I've seen from their official accounts, they grant these coupons on a case by case basis. So forgive me for being skeptical, but I don't believe it was false advertising, nor do I believe it was presented as a plan to begin with.

Unless you have a screenshot that shows them blatantly telling you it was a plan, I think you probably misread what they said, and that it "suddenly a coupon and not a plan anymore" isn't actually truthful. Though of course, you could very well be right, and I might just be skeptical for no reason

[-] sturlabragason@lemmy.world 11 points 1 year ago

Why not just say this to them instead of complaining here? They might just show you some understanding and meet you halfway. I use all of their products and have found them to be invested in keeping their customers happy 🙂.

[-] gonzoknowsdotcom1@monero.town -4 points 1 year ago

[-] StudioLE@programming.dev 5 points 1 year ago

What phrasing are you saying is dishonest? A quick search of proton student discount doesn't even bring up any results from them

[-] Goodtoknow@lemmy.ca 8 points 1 year ago

Mulvad seems be the only BS free VPN these days. I also don't know of any others that you can pay with mailed in cash...

[-] gonzoknowsdotcom1@monero.town 6 points 1 year ago

This is more beneficial to me this happened because Mullvad has a better Linux app

[-] Franzia@lemmy.blahaj.zone 6 points 1 year ago

Yeah proton does this with everything, its fucking wild.

[-] Bipta@kbin.social 5 points 1 year ago

It's not unusual for it to work this way, but I've also encountered circumstances where companies make it sound like a plan when it's really a one time discount and it's very annoying.