When I call somewhere and get a live person I ask for them to give me the machine because a machine is easier to deal with.
Ooh, there's a fun question:
Would you rather:
An AI handle customer service, or
An overseas call center handle customer service
?
They also hate the idea of phone trees. Companies don't care unless we make them not care.
The EU has done so much regarding customer protection lately that I’m surprised they haven’t mandated a 20-minute limit in phone hotlines.
AI can only give you the options it was programmed to give. A Human is able to actually think and find a solution or direct you to a solution. Your options are less with AI for customer service. AI works best for applications that it is tailored for. But expecting it to "think" like Humans do is so far off. AI is being fed so much biased information and that is not "thinking" or learning.
it can give you other options too.
I went through a phase of making the ai robot agree with me that it was the "email flange" that was causing my issue before transferring me to an operator.
If AI is better than the existing voice-prompt systems, then I'll take it, but I doubt it will be.
The only good thing about is that, with most companies, if you need a refund for something under $10, it generally just gives you the refund and sets you off on your merry way.
In other news, the sky is blue
But to be fair, most AIs surveyed thought it was great!
Uber drivers are unphased by this.
This is a most excellent place for technology news and articles.
