AI can only give you the options it was programmed to give. A Human is able to actually think and find a solution or direct you to a solution. Your options are less with AI for customer service. AI works best for applications that it is tailored for. But expecting it to "think" like Humans do is so far off. AI is being fed so much biased information and that is not "thinking" or learning.

They also hate the idea of phone trees. Companies don't care unless we make them not care.

It is now at the point where we need to ask how they plan on handling complaints and problems. And if the answer is not correct, go somewhere else. Up till now this was never something we needed to worry about

If AI is better than the existing voice-prompt systems, then I'll take it, but I doubt it will be.

The only good thing about is that, with most companies, if you need a refund for something under $10, it generally just gives you the refund and sets you off on your merry way.

Fair point but no one wants to deal with my incessant whining, and you couldn't pay me enough to deal with it. Sometimes a scratching post is what the cat needs.

In other news, the sky is blue

could have told you this considering they also hated the days of "press or say your issue now".