What would you like for everyone to know about the type of job you have? (lemmy.world)

submitted 4 months ago* (last edited 4 months ago) by theDutchBrother@lemmy.world to c/asklemmy@lemmy.ml

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Well since I've been mostly in customer service jobs I'd like for people to know that the reps don't make the rules or decisions. When there is something about a store or service that's undesirable such as prices then it's something to bring up to upper management or just let them lose you as a customer. But you can be as nice to the reps as they are to you.

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[-] HubertManne@moist.catsweat.com 3 points 4 months ago

and as part of your job your are 100% honest with the customers and the company never encourages you to mislead the customer.

[-] Drusas@kbin.run 1 points 4 months ago

Odds are that they are honest and are not encouraged to lie, yes. Have you even ever worked in customer service?

[-] HubertManne@moist.catsweat.com 2 points 4 months ago

yes and they discourage calling a manager if you are not given the authority to handle something and instead just want to say that you can't do that. If you know you can't do something and that a manager could or could make the call and your role is customer service then you should not have to waste their time and actually help get them to the person they need to speak to. This is why the jobs generally suck and why people get upset.

[-] RizzRustbolt@lemmy.world 3 points 4 months ago

Yes, my job is so easy a monkey could do it.

Why do you think I'm doing it?

[-] 0_0j@lemmy.world 2 points 4 months ago

Caeser? Is that you?

[-] Nomecks@lemmy.ca 3 points 4 months ago

If you can look people in the eye and make them laugh, while also maintaining relationships long term: You will likely make the most money and have the best life in sales, regardless of industry.

[-] TheBigBrother@lemmy.world -2 points 4 months ago

Not everything what shine it's gold..

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this post was submitted on 13 Jul 2024

96 points (98.0% liked)

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