It's so infuriating to see the sheer amount of misinformation on stuff as simple as this. It's like internet never learns. Imagine if a person with social anxiety was told through these memes that it's just your regular introvert behavior thus delaying getting help.

I swear we've reached the point in IVR that if I'm calling you, it's because I've tried to deal with it on my own and your website does not provide me with what I need.

We should speak to a human almost immediately.