This actually makes me feel a little bit better: it’s not me specifically they’re passive-aggressively refusing to cover, they’re just incompetent.

After Phoenix, you’d think that anyone taking on a government contract would make sure they’re adequately staffed to handle the workload.

I am not shocked at all, I work for the company and close to the implementation. Not shocked, don't worry they redused our benifits recently to help motivate us

How has the union not been able to make a case that this isn't meeting the terms listed in the contract?

This is the best summary I could come up with:

Miville has multiple sclerosis and her 10-year-old son Wyatt Scott was born with brainstem dysgenesis, an extremely rare disease that means he's unable to open his mouth.

The public servant is fearful she might need to alter her son's care plan in order to cut costs, but said any change in equipment could put him at risk of becoming sicker.

Anand has personally met with Canada Life executives several times, on top of daily meetings between other government officials and company representatives, according to TBS.

The company was given a grace period during the transition from former insurer Sun Life and won't come under official government oversight until the new year.

Union representatives said the situation is "salt in the wound" for public servants who were already struggling under the troubled Phoenix pay system.

In a written statement to Radio-Canada, a Canada Life spokesperson said it is processing more then 25,000 requests a week, but it has taken measures to deal with higher call volumes.

The original article contains 517 words, the summary contains 156 words. Saved 70%. I'm a bot and I'm open source!

I'm not a public servant and my company uses Canada Life - hands down the absolute WORST company for benefits I've dealt with in my life. They regularly deny things we have coverage for, despite paying regularly for those things for many years. Email and support - forget about it. Every email I've ever sent them has an average response time of 6 WEEKS and it's usually some bullshit response that requires another reply from my side, and another 6 week turnaround for a reply back. I know it'll be several months to resolve any issue I need to email them about. It took us the better part of a full year to get thousands paid for fertility stuff that was fully covered under my plan - we literally did the treatment because the coverage was there and were stuck floating the money while they gave us the runaround. Everyone around our office has horror stories of these guys, HR even jokes about them.