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"I asked them to delete my data, they said 'Install our app'" (lemmy.world)
submitted 3 weeks ago* (last edited 2 weeks ago) by wolfyvegan@slrpnk.net to c/enshittification@lemmy.world
26 comments fedilink hide all child comments

cross-posted from: https://lemmy.world/post/7204240

A few days ago I sent a GDPR request to some company to delete my personal data. They said to install their app and send a ticket from the app. The email was sent from the email address to which the account is registered. Is this even legal?

"Good day,

Thank you for contacting us regarding the deletion of your account.

Please contact us in the application to delete your account and verify your information.

If you have any further questions, we are at your disposal."

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[-] Karyoplasma@discuss.tchncs.de 50 points 3 weeks ago* (last edited 3 weeks ago)

They've requested you messaging them in-app to verify the account identity (they are allowed to do that). Tell them that you sent your GDPR request from the same email you registered the account with and that should be enough, since an in-app message is basically just an email verification. If they don't comply, file a complaint.

[-] jonathan@lemmy.zip 29 points 3 weeks ago* (last edited 3 weeks ago)

Ask them who their nominated data controller is, then email that person. It's worked very well for me in the past, like they automatically flagged them for the words "data controller".

[-] hikaru755@lemmy.world 9 points 3 weeks ago

I think you're talking about the "data protection officer", not "data controller". The first one is a designated person within the company, the second one the company itself (at least for B2C software companies, usually)

But also, be aware they might not have a BPO, depending on company size they might not need one

[-] jonathan@lemmy.zip 2 points 3 weeks ago

Yes, that's the one.

[-] TheFriar@lemm.ee 29 points 3 weeks ago

Name and shame then. Who is doing this?

[-] PolydoreSmith@lemmy.world 16 points 3 weeks ago* (last edited 3 weeks ago)

Yeah, why censor the name in the first place? Makes it seem fake imo

[-] Taser@lemmy.dbzer0.com 29 points 3 weeks ago* (last edited 3 weeks ago)

Pretty ~~crap~~ crappy, if true.

You're allowed to out the company, ya know, "name and shame?"

As of right now this is fanfic.

[-] jagged_circle@feddit.nl 13 points 2 weeks ago

That's illegal. Contact the authorities.

[-] EtnaAtsume@lemmy.world 8 points 3 weeks ago

"We are at your disposal."

"If you were, I would."

[-] MrQuallzin@lemmy.world 8 points 3 weeks ago

Tell them you no longer have a smart phone

[-] randombullet@programming.dev 5 points 3 weeks ago

Just do something to get banned ༼ つ ◕_◕ ༽つ

[-] Railcar8095@lemm.ee 15 points 3 weeks ago

They will just kick you out, not remove your data.

Source: I tried that with homeland security

[-] henfredemars@infosec.pub -5 points 3 weeks ago

Send them porn in their ticket system. Even if it has to be text-only, I'm sure you can find some suitably disturbing and graphic fanfiction.

[-] gaael@lemm.ee 7 points 3 weeks ago

The people answering your requests are usually not the ones making the anti-consumer policies and they don't deserve abuse. Sending unsolicited porn material is abuse.
Please remember that customer service is often a shit job with a shit pay that people do because they need a job to afford rent and food and don't vent your frustration on them.

[-] wreckedcarzz@lemmy.world 1 points 3 weeks ago* (last edited 3 weeks ago)

RAWR! x3 nuzzles! pounces on you uwu you so warm (Ooo) Couldn't help but notice your bulge from across the floor Nuzzles yo' necky wecky-tilde murr-tilde hehe Unzips yo baggy ass pants, oof baby you so musky Take me home, pet me, ’n' make me yours and don't forget to stuff me! See me wag my widdle baby tail all for your buldgy-wuldgy! Kissies 'n' lickies yo neck I hope daddy likies Nuzzles 'n' wuzzles yo chest (yuh) I be (yeah) gettin' thirsty; Hey, I got a little itch, you think you can help me? Only seven inches long uwu, PLEASE ADOPT ME Paws on your buldge as I lick my lips (UwU punish me please) ’Boutta hit ’em with this furry shit (He don't see it comin’)

[-] schizo@forum.uncomfortable.business 1 points 2 weeks ago

I'm sorry, but is that porn or a Tinder profile?

[-] wreckedcarzz@lemmy.world 1 points 2 weeks ago

Six in one hand, half a dozen in the other

[-] LemUrun@pawb.social 1 points 3 weeks ago

Indeed a 💩 moment

this post was submitted on 30 Mar 2025
121 points (96.2% liked)

Enshittification

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What is enshittification?

The phenomenon of online platforms gradually degrading the quality of their services, often by promoting advertisements and sponsored content, in order to increase profits. (Cory Doctorow, 2022, extracted from Wikitionary) source

The lifecycle of Big Internet

We discuss how predatory big tech platforms live and die by luring people in and then decaying for profit.

Embrace, extend and extinguish

We also discuss how naturally open technologies like the Fediverse can be susceptible to corporate takeovers, rugpulls and subsequent enshittification.

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