You clearly said: “Unlike others exchange aggregator Intercambio is created by Trusted Monero Community members” — implying yours is better, more trusted than Trocador.
If you’re “friendly”, you can ask, “I don’t understand what you mean. Could you explain?“ — Saying “Yes theres uBlock, and ?” doesn’t sound too friendly, not willing to learn new things. It’s irrelevant whether you personally dislike me or not; if what you do is honest and good, your business might be successful. We’ll see.
When trying to swap something to XMR (esp. a large amount? or at a small CEX?), it seems that there is always a possibility that the CEX (which may claim you can swap any amount) may not actually have enough XMR.
(They might be offering to sell Monero, when they don’t have enough.)
PS. Historically there are a few warnings: https://metager.de/meta/meta.ger3?eingabe=Exolix%20Monero