Depends on how exactly you define popular.
If you use a definition that includes anything like "liked and admired" then she doesn't fit. Her service is busy but as this thread shows, most people openly state they only go to her because they have no other choice for these cracks.
Using popular hides how many people actively want to jump ship if only there was competition. It's like saying that Comcast is popular because they have so many customers who don't have a viable alternative to using them.
Shit, I remember these in school. And I'm 22, pretty sure early 20s isn't ood enough to count for an "are you this old" meme.