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this post was submitted on 04 Dec 2024
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chapotraphouse
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Tips should not even be asked for or expected with such services. Uber should be paying fair compensation based on number of deliveries and distance travelled. The customer is already paying a subscription fee and sometimes a delivery fee over that.
I've heard that Uber subsidizes low tips to make sure orders get fulfilled if they're not accepted by a driver in a reasonable time frame. Theoreretically the tip goes up gradually the longer the order sits in the unaccepted pool (with Uber paying the difference relative to the tip offered by the customer). Part of why they do it is to take advantage of FOMO from the driver who knows that there are others who may accept a lower tip and will feel pressure to accept lower than they usually would. Almost like a type of auction.
Would be curious if someone who drives Uber could confirm that. Somehow people who tip $0 still get their food so there must be something to it.
Most delivery apps ask you to tip in advance and show varying amounts of information to the driver for them to make their decision on whether to accept it.
Some show enough to where drivers can intuit someone is tipping $0 or a low amount for something very far away. You can add more to the tip after, but not tipping upfront gets you slower service because the drivers then prioritize other orders.
Functionally, that's exactly what it is. Drivers get paid a criminally low base rate for accepting deliveries, which is what gets raised the longer an order sits without someone accepting it, as the other user mentioned. It works practically the same as states that have $2 wages for servers that get made up with customer tips. You can tip $0 if you're fine waiting an hour+ for someone to accept the order if you live in a larger city. There's no incentive for drivers to accept lower paid orders. The solution isn't to be Mr. Pink though, it's to not use delivery apps, tip a decent amount with the knowledge that the drivers don't get paid much, or work to regulate the industry to enforce reasonable minimums so that drivers don't have to rely on tips, just like with restaurant servers.
Huh, here our apps ask us for a tip after, and they're also quite low. But also we're a near zero tips culture and full time minimum wage is enough to build up savings
That makes sense. I should have specified in the US, though most people probably got that through context.
Just relating my experience. USA is a fuck. I don't think I would have thought a regional app difference would have been when tips are declared, but here we are