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this post was submitted on 20 Dec 2024
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The problem for me is that most Canadian Banks give you the choice of SMS or their shitty adware filled bank app that relies on Google Play Services and wont implement TOTP so I can use a true MFA app. And Im done with being forced to accept user policies I don't agree with to do shit, and most of all done with Google Play Services on my device 😑
Should be illegal to put ads in something as crucial to day-to-day life as a banking app.
If it's not illegal, then everyone is going to do it and we won't have the "choice" that crapitalists love to tout so much.
Its supposed to be illegal for banks to be in "sales" but my wife was working for BMO and they were forcing her to prioritize outbound cold calls ans upselling products the customer didnt need and would clearly be bad for their financials as a Personal Banking Assistant. The conflict of interest was so great it stressed her right the fuck out and she had to take leave and start therapy. Her MS also spiked likely due to the stress levels. She was there to help people, and she made the bank earn loyal customers and they willing got more products from the bank because she helped them. She was the top performer at the bank if she just let her do the job she was there to do, but instead her boss started ragging on her daily about her cold calling numbers and forcing her to cancel necessary appointments and focus time to deal with customer requests and instead prioritize sales.
In the end her numbers dropped, her customer satisfaction dropped, and her MS got worse from the stress and she's now on long term leave, uncertain if she'll recover her focus and able to go back to work. Her neurologist has said she cannot go back for now.
Not sure how that bullshit helped the bank, but I can sure see how I didn't, and I may be wrong but I think there are laws against it.
Also worth noting that this change in tactics happened right at the same time BMO took all their "we're here to help" signage down. Brings so many memories of Google dropping the "don't be evil". Everything that came after in both cases was shit.
EDIT: Oh looks like CBC did an article on this now because it is so prolific. https://www.cbc.ca/news/business/banks-upselling-go-public-1.4023575
This is the main reason I switched to Fidelity here in the US. It's a brokerage, but it does basic bank things, like checks, debit card, etc, and they support SymantecVIP, which works w/o Google Play Services. TOTP support really isn't that hard, I don't understand why banks are so slow in adopting it...
In case you weren't aware, Symantec VIP is just TOTP-OATH in a fancy coat. You can extract the secret and use it with any TOTP app. I use Authenticator Pro (now called Stratum) because it's open-source and has a watch app.
The issue is, banks are only going to do what they're required to do by law. The government is run by dinosaurs who don't know what computers are, let alone what TOTP is.
No, they're only going to do what they're required to do by their insurance. The law is an option, but if insurance costs go way up if they don't have proper MFA, they'll get MFA.
Even Bank of America doesn't support MFA apps.
why bank when you can dank
They support USB hardware tokens… but only for the website. Everything else is SMS which kinda defeats the point.
Annoyingly, other than Vanguard, they are the only financial institution to support USB FIDO tokens
in my experience, FIDO tokens suck. I have to around 10 times every time I use one to log in.
Are your USB ports broken? I've never had issues other than physical port problems
I don't think so. It was on three seperate computers. I also used two FIDO keys, both identical. Maybe they're of poor quality, so it could be that. Any recommendations on a reliable FIDO key?
No idea. I just use the yubikey ones. I have an old usb-a oneb and a newer small usbc one