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this post was submitted on 25 Feb 2025
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I guess I'm not quite following, aren't these also simple but dynamic tasks suited to an AI?
How is it suited to AI?
Would you rather pay for a limited, energy inefficient and less accessible thing or a real human that can adapt and gain skills, be mentored?
I don't know why there's a question here
(Glad we're treating each other with mutual respect)
Would you rather pay for a limited in depth, energy inefficient (food/shelter/fossil-fuel consuming) and less accessible (needs to sleep, has an outside life) human, or an AI that can adapt and gain skills with a few thousand training cycles.
I dont buy the energy argument. I dont buy the skills argument. I do buy the argument that humans shouldn't be second to automatons and deserve to be nurtured, but only on ethical grounds.
If we have a people communication method, let them talk to people. If it's a computer interface, apeing humans is a waste and less accessible than a web form.
How is someone that speaks a different language supposed to translate that voice bot? Wouldn't it be more simple to translate text on a screen?
What's the value add pretending?
The AI can't adapt in the moment. A hotel is not a technology company that can train a model. It won't be bespoke, so it won't be following current, local laws.
w.r.t to aping and using text: I agree with your appeals, which make sense to seasoned web users who favour text and APIs over instead images, videos, and audio.
But consider now your parents generation: flummoxed by even the clearest of web forms, and that's even when they manage to make it to the official site.
Consider also the next generation: text/forum abhorrent, and largely consumes video/audio content.
It's not the way things should be, but it is the way things are/are going, and having a bot that can navigate these default forms of media would help a lot of people.
I'd say that AI definitely can adapt in the moment if you supply it with the right context (where context-length is a problem that will get cheaper with time). A hotel doesn't need to train the model, it can supply its AI-provider with a basic spec sheet and they can do the training. Bespoke laws and customs can be inserted into the prompt.
The older generation isn't going to be getting their end-user AI agents working either. While the next generation may consume more video content than before, all the kids I know still get frustrated at a video that could have just been text unless it is something they want to enjoy.
The only time voice makes sense is to facilitate real time communication between two humans because they can speak faster than they can type. Conversational approach to use cases often have limits, though that doesn't preclude AI technology from providing those interfaces, so long as they aren't constrained to voice. A chat agent that pops up a calendar UI when scheduling is identified as the goal, for example.