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CPU errors?
(feddit.nl)
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I had a 3700x that would lock up sometimes at light usage. Passed every stress test, and could idle for days. I swapped ram, psu, and mb with no effect. It's possible the microcode and firmware mentioned here could have fixed it but I got another CPU and all my problems went away. Worth the $200 for me.
It's a pain in the butt to swap CPUs one more time but that may pale in comparison to trying to convince the shop that a core is bad and having intermittent faults. 🤪