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Or sunk cost fallacy, but whatever helps you justify paying $120 for software i guess. I dont think its a black and White one size fits all thing, i just have seen this patter before with other software, and it was already happening with plex before the price increase.
It's not sunk cost, dude. We agreed that $120 will get them 5 years of service that meets their needs. Even if they switch to jellyfin after 5 years, they still got their money's worth.
It's only sunk cost if they are worse off than if they had switched earlier. I guess if you're arguing that they would still have $120 if they switch today, I would argue they should still pay that $120 toward jellyfin's development. And that's assuming they have time to switch to jellyfin AND it fits 100% of their usecases, either of which could be untrue.