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Can I access my phone with a broken screen?
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this post was submitted on 13 Apr 2025
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No, they try not to let me near the customers.
I wish they'd do the same with me. Customer Support wears on your soul in a way most other jobs don't come anywhere near.
And technical support becomes this weird combination of accuracy for troubleshooting and diagnosis, combined with a client that lies to you (often they don't know they're lying, sometimes they do) about the issue or what their role is with the issue. Actually now that I think about it, seems a lot like medicine. House actually has a lot of parallels with technical support.
Haha, I've definitely noted the House parallel before! I once gave a presentation to my team where "everybody lies" was the main focus. Extracting the correct information even from other engineers can be a real exercise. I eventually came up with the exact seventeen words necessary to get QA to tell you exactly what the problem was, and I felt like a real techno-mage.
I've led a privileged life where I never had to hold a customer service role, as I'm confident that shoveling horse manure is more pleasant.
It honestly like the most knowledgeable people are the worst to get useful information out of. They may think certain things are obvious, or link things together in a way that you don't, so you can't follow their internal thought process to fill in gaps.
Yeah, and half the time (at least) we're autistic