Before ; someone with a salary did some work.

After ; you the customer do the work, are not paid for it, forced to see ads, and naturally more and more steps will be added. (do you want to give to charity? do you want our premium card? what is your city? and other bullshit).

Sorry but I refuse to self checkout. Pretty often if there is only self checkout I left everything in place for the staff to put again in the store.

If I am forced to use them, I am already in such bad mood that I make my best to make the experience as terrible as possible. I lie systematically to any question, I tend to make mistakes, wait for someone to come. Mainly, I try to make it worse economically.

How in one generation people have accepted to work for free. Not for me.