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More than you bargained for
(lemmy.world)
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this post was submitted on 26 Jul 2025
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I think I have learned about seven separate ticketing systems at my work, so far. The specialized ones are associated with small teams I know and can go harass if they don't answer in a reasonable time frame. The big main one, the associates reliably answer quickly, to let me know they can't help me. It all feels very broken.