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Amazon requires gov-ID photo before refund. (piefed.social)

submitted 2 months ago* (last edited 2 months ago) by Njos2SQEZtPVRhH@piefed.social to c/privacy@lemmy.ml

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So I bought a product for €200 on Amazon.com. I am slightly ashamed of doing so but I did, didn't know where else to find this type of product. So after a few days they told me they would not be sending me the product for whatever reason. So I would be getting a refund. They said if I hadn't gotten the refund within 5 days I should contact support. So after 5 days I contacted support. And as soon as I did that, they sent me an email claiming that they require me to upload a picture of my "government issued identity document". They write that if I don't do that "You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order ". Surely they have no right to do so right? They claim they've noticed some suspicious behavior on my account, but all I did was order a product, pay for it in advance, which they decided not to ever deliver to me. It's not me who's being suspicious here.

Anyone else had this experience? This a clear dealbreaker for me. I feel shame for ever having bought something from their store.

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[-] gasull@lemmy.ml 10 points 2 months ago

How to do this?

[-] 5PACEBAR@lemmy.world 5 points 2 months ago

That would vary from one jurisdiction to another, but I'm sure you can find guides best suited for your local laws. As inspiration, here's what I sent to Amazon & Samsung last year (in a formal cease & desist format):

Amazon .com .ca ULC 40 King Street W 47th Floor Toronto, Ontario M5H 3Y2

Samsung Electronics Canada Inc. 2050 Derry Road West Mississauga, Ontario L5N 0B9

Montreal, April 26, 2024

WITHOUT PREJUDICE

Dear Madam or Sir,

I purchased a Samsung 980 PRO SSD 2TB drive (model MZ-V8P2T0) on Amazon .ca on March 3, 2022, which broke on April 4, 2024. This product was used under normal conditions, and I believe it should be covered by the manufacturer’s 5-year warranty.

Several chat sessions with Amazon and Samsung support have failed to provide a solution, with each party referring the matter to the other.

I am requesting that you repair or exchange the product under the Consumer Protection Act regarding the legal warranty of the reasonable durability of a product. I am also requesting reimbursement of $25 to cover the cost of sending this letter.

Therefore, I am formally notifying you to resolve the above-mentioned issue within 10 days. Failing to do so may result in legal action against you without further notice or delay.

[-] 5PACEBAR@lemmy.world 3 points 2 months ago

Don't forget the "WITHOUT PREJUDICE" magic law words otherwise their lawyers will construct the letter as blackmail.

this post was submitted on 04 Aug 2025

138 points (99.3% liked)

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