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Not defending McDonald’s or Taylor. Awful companies. And I’m all about the right to repair. But there’s some glaring YouTube style documentary oversimplification here.

For instance, if someone who isn’t a technician - someone who’s sole motivation is to get the machine to spit out cold goop - can alter the parameters of temperature without verifying that it should be altered, therefore tricking the machine into thinking it reached or sustained safe temperatures during cleaning or normal operation, it could be a disaster for both McDonald’s and Taylor.

Also safety aside, things like viscosity (because that a parameter you can change in technicians service menu too), being off potentially jeopardizes everything McDonald’s probably hopes to achieve in its franchise: global consistency.

Also the UI sucks. But it’s not really cryptic to me. I’m idiot and could immediately tell you the errors at time stamp 18:10:

LHPR>45F 1HR

LPROD too VISC

Means

1. Left hopper went over 45 degrees Fahrenheit for 1 hour. A clear safety issue.

2. Left side product is to viscous. A quality issue.

And that was the best example of cryprtic error messages the video could come up with. And 3rd party app didn’t seem any better tbh, other than sending you an email. Which is nice for the owners, no doubt.

It’s just a shit product. Made by shit companies. With little incentive to fix it. With McDonald’s and Taylor benefiting. Big bank take little bank. Not really an exposé.

I actually think it’s a pretty poor video.

Anyhow fuck McDonald’s. I’m gonna go back to not eating Mcjail food.

YES! I was meaning to find it, thank you!