This is the best summary I could come up with:

Records I’ve obtained through an access-to-information request show that the Canadian Radio-television and Telecommunications Commission (CRTC) displayed a lackadaisical attitude toward the matter and did not even formally examine Rogers’ obligations regarding 911 services.

When 911 services were disrupted last summer, employees at the CRTC charged with investigating potential breaches of such obligations showed minimal interest in doing so.

Two days after that, after the CRTC informed Canadians that further inquiry was not necessary, the same emergency services manager, who six months earlier had said “there was no formal analysis done,” responded to that e-mail.

This type of feckless oversight on the issue of 911 calls is unsurprising, given the revolving door between government and industry in this sector.

The previous chairperson of the CRTC was a former telecommunications industry lobbyist who, once in his role, was caught going for chummy drinks with Bell’s CEO on the eve of a favourable decision.

For example, Rogers withheld from the public the actual number of 911 calls that were disrupted, although we already know from other sources that 42 emergency alerts were affected, including some that would have warned people about dangerous persons and incoming tornadoes.

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