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this post was submitted on 07 Mar 2026
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United States | News & Politics
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If you had a customer service phone center job that was replaced with an AI chatbot, you certainly did lose your job to AI.
Not exactly. I'm sure there are specific cases where someone lost their job because AI does it better, but in most cases they lost their job because we're in a recession and the company needed to use chatbots to cut costs.
...decided to use chatbots to cut costs. Also, AI doesn't do it better.
Well, it cuts costs in the short run. In the long run it's more expensive because (for most jobs) it does a worse job and requires human intervention to fix the problems it creates, but that's next fiscal quarter's problem.