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A quick shoutout to Mullvad (piefed.blahaj.zone)

submitted 3 days ago by akunohana@piefed.blahaj.zone to c/privacy@lemmy.ml

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My app suddenly said "your account expires in two days". Weekend was around the corner and there is no way that I could receive one of their refill vouchers in time (I use this method for privacy). I reached out to them, asking them to add a few more days to my account so that all my devices don't get deleted when my account expires. I also emphasized, that they can of course subtract that amount of days from my next refill. I sent them my account number, encrypted with PGP, and within 12 hours, they replied: I added three more days. It's on the house. Have a good day! :)

That was really nice of them. :)

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[-] theherk@lemmy.world 40 points 3 days ago

What‽ I haven’t heard customer support like that for decades from a company large enough to be recognizable. I’m a Proton user, but this is a hell of an endorsement.

[-] akunohana@piefed.blahaj.zone 6 points 3 days ago

He he, yeah, twas a nice surprise :D

[-] Tower@lemmy.zip 3 points 3 days ago

[-] akunohana@piefed.blahaj.zone 3 points 3 days ago

I swear on EVERYTHING that I was imagining Holt when I wrote it :D 🩵🩵🩵

this post was submitted on 01 May 2026

273 points (99.3% liked)

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