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⭐️⭐️⭐️⭐️ there are many issues to fix
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this post was submitted on 20 Sep 2023
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chapotraphouse
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This is how most companies take customer surveys, they just don’t say it openly, it’s incredibly stupid
Someone would literally have to shoot me in the kneecap to make me leave a less than perfect review. You can't trick me in to giving management an excuse to fire someone. It's so frustrating. Just pitting the little people against each other.
It’s so stupid though because if I were developing a customer survey system, I would automatically throw out all-5-star reviews because they’re very clearly fake and/or worthless. Which makes lots of people think you have to throw in a couple 4 stars so it looks real.
At one of my old jobs, the yearly review system for employees consisted of different categories like communication, finishing assigned tasks in time, etc. on a scale of 1 to 5.
Supervisors were forbidden from giving any worker a 5 in any category because "there's always room for improvement." I always thought it was horseshit because what's even the point of having a 5 in the first place?
That’s dumb as shit but is also how I internally think of rating things, on a 5 star scale a true 5 is basically unachievable, it’s kind of an asymptotic approach towards 5, but I round up and call it a 5 at a certain point because otherwise that’s just a 4 point scale